Description
The Basic Social Media Crisis Response Plan is designed for businesses experiencing a minor-to-moderate crisis involving customer complaints, negative reviews, viral backlash, or PR threats on platforms like Facebook, Twitter (X), Instagram, or TikTok.
This one-time incident support package offers a rapid-response plan tailored to your specific issue. Our digital reputation experts assess the situation, determine the best approach, and help you contain or reverse reputational damage. We provide a full situational analysis, help craft official brand responses, manage DMs, and support content removal if necessary.
What’s Included:
One social media incident managed (within 48 hours)
Crisis analysis & risk-level evaluation
Response scripting and message approval
Live support for up to 5 brand comments/posts
Basic sentiment analysis and report
1 follow-up check-in within 5 days
Who Should Use This:
Small to mid-size businesses, local service providers, ecommerce stores, influencers, or startups dealing with isolated but urgent online complaints.
