Description
When your business faces a sudden reputation crisis—whether from a viral negative review, an online attack, or damaging press—you don’t have time to wait. Our Emergency Crisis Response Consultation is a same-day, 60-minute call with an experienced crisis consultant who will assess the situation and help you take control fast.
This session is laser-focused on containment and strategic response. We’ll analyze the root cause of the crisis, evaluate affected digital channels (Google, Yelp, social media, news sites), and identify how public sentiment is shifting. You’ll receive verbal guidance plus a written action sheet that outlines damage control tactics, stakeholder communication templates, legal and PR considerations, and review response strategies.
We’re available same day, including after-hours or weekends.
What’s Included:
60-minute emergency call with a crisis consultant
Real-time assessment of the crisis across all platforms
Step-by-step containment plan (verbal + written)
Email templates for customer/stakeholder communication
Crisis review response scripts
Reputation risk matrix
72-hour follow-up availability via email
Who It’s For:
Small to medium businesses facing breaking crises like negative news coverage, staff scandals, fake review bombs, or legal threats.
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